Frequently Asked Questions

How much raw feed should I give my dog?

Generally speaking, 3% of your dog's body weight per day is recommended. However, each dog is different, and nutritional needs will vary based on age, activity level and overall health. All blends come in 1/3lb pucks for easy feed distribution. Dogs require 1 puck for every 10-15lbs of body weight, per day. Older, less active dogs may require less while growing puppies and active dogs may require more. 

For more information on feeding and transitioning, please visit our Feeding Information page.

How should I prepare raw feed before giving it to my dog?

We recommend taking the daily quantity for your dog out of the freezer and into the fridge. That being said, we know many of our customers who feed frozen portions to their dogs without issue.

Where do you deliver?

Our current delivery zone occupies the entirety of the Greater Toronto and surrounding areas in Ontario. Only customers residing in these regions will have their Simply Raw Ontario order delivered. Frozen, raw product is only available via Local Delivery, it is not available to customers outside of our delivery regions. Please email simplyrawontario@gmail.com for any questions or inquiries.

Can I get my order shipped?

Our frozen, raw product is available via delivery to customers in our Local Delivery Regions (see above). Please check our Delivery Information page for applicable zones and delivery days. 

I chose home delivery, when will I receive my order?

Once you select home delivery, your order will join the next delivery date (we deliver every Wednesdays, Thursdays and Fridays). To be eligible for each week's delivery, orders need to be in by our cutoff time on Monday at 1:00pm. For more information, please check out the Delivery Information page. 

How is the feed portioned in the boxes?

We sell our product in 20lb boxes, with our most popular options being offered in a 10lb box as well (Beef Gourmet, Bone-in Blueberry Duck, Turkey, Beef & Veggies), with portions being divided into frozen pucks. Each puck is approximately 1/3rd of a pound in size. There are approximately 60 pucks per 20lb box.

What is your return policy?

We are 100% behind our product. If for any reason you're not satisfied with the raw feed, please drop us a line for assistance! For sealed, unopened boxes we can offer a product replacement, or full refund. For hygienic reasons we can’t accept opened or half consumed products, but we can always sort out these issues, just contact us!